Support Guide

FAQ - Knowledge Base
If you still have questions we encourage you first take a look at FAQ   and the in our Knowledge Database

Lots of information and updates about the function of cPanel and Plesk can also be found through short video-support courses

When to use  Ticket Support System?
For your convenience, the proposed one and quickest way to find the solution to any problem you have and get comprehensive answers to complex questions is the platform Ticket Support, ie by sending an email : This email address is being protected from spambots. You need JavaScript enabled to view it.
If you think the response from our technicians did not cover the problem, we can continue to communicate with a reply via the same Ticket until you can find the solution.

We advise you to avoid making multiple requests support for the same problem, because it would burden the process of solving as we follow a strict order of priority.

When to use Telephone Support?
While we are looking forward to hearing from you anytime you must  know that for any technical issue you need to create a Support Ticket.