FAQ - Knowledge Base
If you still have questions we encourage you first take a look at FAQ and the in our Knowledge Database
Lots of information and updates about the function of cPanel and Plesk can also be found through short video-support courses
When to use Ticket Support System?
If you think the response from our technicians did not cover the problem, we can continue to communicate with a reply via the same Ticket until you can find the solution.
We advise you to avoid making multiple requests support for the same problem, because it would burden the process of solving as we follow a strict order of priority.
When to use Telephone Support?
While we are looking forward to hearing from you anytime you must know that for any technical issue you need to create a Support Ticket.